Refugee Processing Business Manager

• Supports the PM and DPM in executing the RPC project. 
• Works closely with PRM to support the overall mission for overseas and domestic components of the US Refugee Admissions Program. 
• Ensures that the RPC and RSC SOPs are aligned with Department of State policy and business rules. 
• Supervises refugee case processing operations. Ensures staff is cross-trained to avoid processing backlog during workload fluctuations. 
• Innovates in close cooperation with Data Analytics and software subject matter experts to identify efficiencies/automation that will increase efficiency and productivity of case processing staff. 
• Supervises training, change management, and business analysts who support RSC caseworkers across the world in implement PRM policy and RPC system and processing requirements. 
• Subject matter expert in refugee processing procedures. Familiar with refugee administration including report generation techniques, associated statistical methods, congressional inquiries and help desk procedures. 
• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning refugee operations activities, such as new commitments, status of 

• Assigns or delegates responsibility for specified work or functional activities and disseminates policy. Gives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work. 
• Coordinates Refugee Operations activities with START software team, User Acceptance Testing, systems design and prototype reviews to provide the user perspective in START system development and troubleshooting defects. 
• Monitors and analyzes costs and prepares budget. Prepares reports and records on department activities for management. 
• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices. 
• Establishes standards for functions that are in accordance with the contractor’s quality control and configuration management programs, ensures that they are understood and evaluates employee performance. 
• Reviews or spot checks the work of employees and is available to provide advice and assistance as needed. May initiate or authorize employee hire, promotion, discharge, or transfer. 
• Expertise on START system from the end user perspective and expert on all RPC and RSC case processing guidance. Serves as “go to” subject matter expert on USRAP. 
• Understands refugee case processing data and assists RPC leadership and PRM colleagues to make data-based decisions regarding policy and to manage the USRAP case processing pipeline. 
• Liaises closely with PRM/A federal team on refugee case processing issues, priorities, and strategy globally. 

Clearance 

• Secret or Top Secret//SCI 

Education and Related Experience 

• A Bachelor’s degree from an accredited university or college, or the equivalent combination of education, technical training, or work experience. 
• Minimum of (5) years of progressive management experience 
• At least five years of hands-on experience in work similar to that being supervised 
• Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use. 
• Excellent verbal and written communication skills 
• Experience with refugee processing gained from DHS, Department of State/PRM, Department of State/PRM/RPC, DHS/Office of Refugee Resettlement, or USRAP partner employment highly desired.