Program Manager

Posted Date 3 months ago(7/7/2023 11:40 AM)
Job ID
US-TX-Farmers Branch
Clearance Required
Other Clearance
ICE Public Trust

Position Description


XLA is looking for an Program Manager to work onsite at our customer's offices in Farmers Branch, TX. The Program Manager (PM) will oversee and continually improve the efficiency, effectiveness, and productivity of contractor personnel assigned to perform under the contract. This individual must possess the expertise and capability to manage multiple teams, knowledge of project management best practices, lead client communications and stakeholder management, and implement a quality management system (QMS) that allows the team to evolve into a more efficient and robust component of the client program.


The PM will lead a team of contractors supporting the Personnel Security Department (PSD) for an agency within the Department of Homeland Security (DHS). PSD has the responsibility to provide service-wide policy and procedures designed to ensure that people desiring to work as Federal or contract employees, or who require access to National Security Information (NSI) are suitable. Daily responsibilities of the team include processing personnel security actions for Entry-On-Duty (EOD), fitness determinations, suitability and/or eligibility for access to NSI.



  • The PM is expected to apply project management principles, tools, and expertise to execute and monitor daily operations of the team, maintain consistent and accurate reporting to client and the COR, and mitigate risks and issues.
  • The PM shall be responsible for the performance of the entire contrac and any associated task orders.
  • Knowledge of operational management and practices in order to improve the long-term performance of the team are applicable.
  • The team faces a continually growing back-log of open cases to process and finalize. With limited resources the PM will identify business process improvement methods to address the back-up and to, all the while, maintain a high level of accuracy.
  • Assessing the current QMS used to monitor performance of the team beginning with security packet intake through notification of EODs.
  • Leading the development of a more comprehensive QMS to include survey methods, key performance indicators, criteria, tools and templates.
  • Other improvement initiatives may include the development of standard operating procedures, working in close professional partnership with the PSU Federal staff to optimize support and jointly overcome the challenges inherent in the context of this mission.  




  • Requires four (5) years of specialized experience; or (8) years of general experience and (5) years specialized experience.  Specialized experience must include at least (3) years program management experience and (2) years of specialized experience in administrating functions related to a Personnel Security Program Office.
  • Strong written and oral communication skills
  • Preparation of graphical and narrative presentation material
  • Leads the development of contract deliverables
  • Able to demonstrate managerial and leadership capabilities
  • Outstanding customer service and multi-tasking skills
  • Experience with Microsoft Office Products eg: graphics application (MS PowerPoint), spreadsheet applications (e.g., Microsoft Excel), financial reporting systems, and desktop publishing systems (Adobe).
  • Previous work experience within DHS or ICE highly desirable.

Education Requirements:

  • Bachelor's Degree in Business, Public Administration, or a related field.
  • At least (5) years of specialized experience; or (8) years general experience and (5) years specialized experience.  Specialized experience must include at least (3) years program management experience and (2) years of specialized experience in administrating functions related to a Personnel Security Program Office.   


Clearable Requirements:

  •  DHS Public Trust, Level 6C



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