Investigations Team Lead

Posted Date 2 weeks ago(11/14/2022 6:01 PM)
Job ID
US-TX-Farmers Branch
Clearance Required
Other Clearance
ICE Public Trust

Position Description

The Team Lead provides management and oversight of XLA personnel supporting our DHS client. Reporting to the Assistant Program Manager (APM), the Team Lead provides supervision, leadership, and accountability of team’s personnel. The Team Lead is responsible for all duties and responsibilities assigned by our DHS PSU client and APM in support for the processing and maintenance of Personnel Security Files (PSFs). 


Activities and Duties:

  • Provide management and oversight of XLA personnel supporting the PSU requirement to process personnel security actions for Entry-On-Duty (EOD), suitability, eligibility for access to National Security Information (NSI).
  • Coordinate with APM, Federal supervisor and Section Chief on all section activities and directions.
  • Follow time keeping procedures (verify and approve), facilitate and promote training to include cross training, prepare and conduct XLA personnel performance evaluations, assist APM/PM, Section Chief as necessary.
  • Clearly define expectations and advice on a formal/informal basis regarding performance and maintain personal effectiveness.
  • Performs the duties of a Personnel Security Assistant (PSA)


Team Lead Requirements:

Coordinates with PSU, XLA personnel, and XLA corporate management on all PSU activities and directions; liaises with Government and XLA as required.

  • Monitors and assists XLA personnel with time keeping procedures (verify and approve), facilitates and promotes XLA required trainings, prepares and conducts personnel performance evaluations, and facilitates necessary actions to XLA corporate.
  • Coordinates with APM and Govt. stakeholders on all contract activities, direction and special requests
  • Provide leadership, direction, development and employee supervision
  • Provides APM with daily distributions of personnel and workload
  • Assists with the handling and assignment of workload
  • Recommends process improvement and efficiency as needed
  • Provides weekly and monthly deliverable reports to APM
  • Attend scheduled meetings with APM and other Team Leads to address issues, concerns, and areas of process improvements
  • Inspires confidence and motivation, clearly defines expectations and advices on a formal/informal basis regarding job performance, and maintains personal effectiveness
  • Monitors contract performance through the daily use of applicable reports, reporting systems and/or authorized databases to ensure success in meeting frequent changes in operational demands
  • Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly
  • The ability to direct multiple tasks and projects; plan, control, direct, and coordinate the work of subordinates; provide administrative, legal, and technical support




  • Requires three (1) year of relevant experience. Relevant experience includes, but is not limited to: efficient data entry and ability to prepare and deliver reports and other documents in support of the project(s).  Duties may include data input; preparing letters, files, forms, and other required documents practically error-free and within time constraints; communicate with appropriate personnel to obtain necessary information; provide administrative, legal, and technical support; and ability to train junior staff
  • Must have previous work experience in the Investigations area
  • High School Diploma or other equivalent degree program
  • Must have the DHS ICE Public Trust Clearance
  • Must currently be working on the ICE-PSU contract


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