Tour Guide / Administrative Assistant

Posted Date 1 month ago(5/27/2022 12:00 PM)
Job ID
Clearance Required
Other Clearance
Agency Clearance

Position Description

XLA is looking for a Tour Guide / Administrative Assistant to support Visitor Services for DEA's museum in Arlington, VA. This is a full time position working Tuesday - Saturday.


Responsibilities and skills needed, include:

  • Ability to interact with all types of visitors including visiting foreign dignitaries and law enforcement, educators, tourists, and employees.
  • Strong communication skills.
  • Organizational skills that include managing the museum space, communicating with DEA Museum staff and other DEA content experts and arranging tours and speakers, answering phones and booking tour groups.
  • Experience with leading tours; willingness to learn DEA Museum tour content.
  • Skill in welcoming people to the Museum, informing them of current information, and encouraging children to follow the Junior Special Agent program.
  • Ability to track groups and count visitors. Keeping these records, ongoing and available to the Director.
  • Experience and confident in developing and coordinating virtual educational programs, working with the Museum’s Curator of Education.
  • Work collaboratively with DEA-HQ security protocols as well as with Buildings Management.
  • Trouble-shoot visitor issues and exhibit issues, as needed, working collaboratively with Museum staff.
  • Represent the Museum to the public, tourism partners, and to external audiences, as needed.
  • Experience in marketing, social media, and public relations.
  • Enthusiasm for marketing the museum and its programs, as needed, to encourage visitation, participation, and engagement for all museum programs.



  • A desire to speak in front of small to medium size groups
  • Must posess excellent communication skills, both written and verbal
  • Ability to write and edit documents
  • Proficiency with MS Suite (Word, Excel, PowerPoint)
  • Comfortable working with the general public in a professional manner
  • Ability to demonstrate a high level of attention to detail
  • Ability to work full time, Tuesday through Saturday
  • Educational Requirements: Bachelor's Degree

Clearance Requirements: Ability to obtain Agency Clearance



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