Travel Specialist

Posted Date 1 month ago(4/6/2022 11:39 AM)
Job ID
Clearance Required
Other Clearance

Position Description

XLA team members within the Travel Services Unit work closely with the E2 Travel Helpdesk, Travel Cards and PCS to include vacation and home leave.  Team members provide helpdesk support to all inquiries pertaining to E2 travel responding and researching all questions.  This helpdesk support is provided to all personnel at DEA.  Our team assist DEA employees to ensure all Travel Cards are being used in accordance with all regulations.  In addition, our team members generate E2 usage reports and provide cost comparisons for E2 travelers creating documents tracking E2 progress.  This information is used to update quarterly travel savings and used in the Office of Finance newsletter.  Our team members assist DEA personnel by granting access to proper E2 Travel forms by creating profiles, ensuring that their Citi Travel Card is valid, and reviewing all R&R request.  Team members also monitor the E2 Travel inbox to answer questions and resolve any issues.  XLA employees also perform the following on a daily basis:


  • Update DEA personnel E2 profiles
  • Unlock accounts
  • Walk DEA personnel through the entire E2 travel process so that DEA personnel can easily navigate the E2 system. 
  • Communicate with approvers to ensure travel requests have been processed and routed properly. 

Review and price airfare for OMBI R&R request for DEA personnel traveling on an international carrier.  Team members approve waivers for the Fly America Act when no domestic carriers are available.  XLA provides DEA personnel with instructions to ensure that only the lowest price airfare has been purchased along with answering all questions according to the DEA travel policy manual


  • Use expert technical knowledge and experience to troubleshoot financial systems issues
  • Investigate, correct, and assure accuracy of fund authorization records, commitments, obligations, and disbursements executed through financial systems
  • Test systems to ensure functionality and related reporting modules capture required data
  • Review existing financial management policies, procedures and operations for the purpose of updating technical documentation and training new personnel
  • Design, develop and implement standard operating procedures as needed
  • Confirm booked airline pricing is within DEA policy for TDY travelers
  • Issue reservation modifications to travelers when airfare is out of policy
  • Review Rest & Recuperation and SVT requests for pricing comparisons between selected destinations and FTR appointed relief points before submitting allowable amounts to OMBI
  • Review, approve or reject Fly America Act waiver requests for out of policy foreign carrier travel
  • Receive and manage Miscellaneous Charge Orders from airlines for traveler credits
  • Serve as E2 Help Desk representative for user assistance on E2 Solutions
  • Create, modify or terminate E2 user accounts upon request via DEA’s FIRST portal
  • Add, modify or remove routing paths and routing templates for E2 document approval workflow
  • Research budget lines and UFMS E2 templates when troubleshooting for E2 Allowance Approvers
  • Work closely with fiscal staff DEA wide on year-end guidance and troubleshooting for approvals, rejections, UDO’s and pertinent allocations for the fiscal year to include crossing fiscal years
  • Enforce travel policies, procedures and regulations to include the FTR, DEA specific policy (TPPM) and government travel card policy
  • Assist GTC cardholders with billing questions and research duplicate/fraudulent charges
  • Process paper TDY and PCS vouchers for payment after auditing all supporting documentation
  • Audit PCS RITAs and GBLs for electronic processing after validation through UFMS
  • Served as E2 voucher auditor remotely during 2019 government shutdown
  • Reviewed and assisted in developing standard operating procedures, processes and tracking systems and provided recommendations for improvement
  • Provided information to training group necessary to deliver training in an E-Learning environment
  • Worked with FNIR group on training initiative for DEA wide E2 Solutions roll out serving as an onsite and offsite trainer (Intel, HR, El Paso, EPIC, Seattle & Philadelphia offices)
  • Conducted training sessions for travel arrangers, field administrators, travelers, approvers and fiscal staff on the automated travel program


  • Associates Degree and six months of experience.
  • The ability to obtain and maintain a US Government Security Clearance



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