General Clerk II

Posted Date 3 months ago(6/10/2021 10:47 AM)
Job ID
Clearance Required

Position Description

XLA is looking for multiple candidates to work at CMS in Lawton, OK. This position will be required to work Tuesday-Friday, from 1:45pm to 10:15pm, Saturdays from 10:45am to 7:15pm. Telework is currently available to all staff once trained.


The position responsibilities include: 

  • You will provide telephone and computer support by following specific scripts and guidelines and you will be seated at a computer for the majority of your shift.
  • Post information to agency records and modify forms or records.
  • Perform data entry and retrieval and perform arithmetical computations.
  • Conduct outbound telephone support calls.
  • Receive coaching/feedback and implement/take action to make changes as appropriate.
  • Participate in internal training through company learning management system and passing certification tests.
  • Maintain required production and quality standards as outlined by the contract.
  • Demonstrate flexibility and ability to adapt to change.




  • High school diploma.
  • Must possess a strong attention to detail.
  • Must be able to commute to Serco office in Lawton, OK.
  • Must have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.
  • You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) or WIFI which are not permissible.
  • Your home workstation is able to be within 25 ft (provided) of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity.


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