Assistant Program Manager

Posted Date 1 month ago(7/8/2020 9:52 AM)
Job ID
US-TX-Farmers Branch
Clearance Required
Other Clearance
ICE Public Trust

Position Description


XLA is looking for an Assistant Program Manager to work onsite at our customer's offices in Farmers Branch, TX. The Assistant Program Manager (APM) will oversee and continually improve the efficiency, effectiveness, and productivity of contractor personnel assigned to perform under the contract. This individual must possess the expertise and capability to manage multiple teams, knowledge of project management best practices, lead client communications and stakeholder management, and implement a quality management system (QMS) that allows the team to evolve into a more efficient and robust component of the client program.


The APM will lead a team of contractors supporting the Personnel Security Unit (PSU) for an agency within the Department of Homeland Security (DHS). PSU has the responsibility to provide service-wide policy and procedures designed to ensure that people desiring to work as Federal or contract employees, or who require access to National Security Information (NSI) are suitable. Daily responsibilities of the team include processing personnel security actions for Entry-On-Duty (EOD), fitness determinations, suitability and/or eligibility for access to NSI.



  • The APM is expected to apply project management principles, tools, and expertise to execute and monitor daily operations of the team, maintain consistent and accurate reporting to client PMs and the COR, and mitigate risks and issues.
  • Knowledge of operational management and practices in order to improve the long-term performance of the team are applicable.
  • The team faces a continually growing back-log of open cases to process and finalize. With limited resources the APM will identify business process improvement methods to address the back-up and to, all the while, maintain a high level of accuracy.
  • Assessing the current QMS used to monitor performance of the team beginning with security packet intake through notification of EODs.
  • Leading the development of a more comprehensive QMS to include survey methods, key performance indicators, criteria, tools and templates.
  • Other improvement initiatives may include the development of standard operating procedures, working in close professional partnership with the PSU Federal staff to optimize support and jointly overcome the challenges inherent in the context of this mission.  




  • Requires four (4) years of relevant experience in project management, implementation of quality assurance and control systems, and business process improvement.
  • Strong written and oral communication skills
  • Preparation of graphical and narrative presentation material
  • Leads the development of contract deliverables
  • Able to demonstrate managerial and leadership capabilities
  • Outstanding customer service and multi-tasking skills
  • Experience with automated word processing applications (e.g. MS Word), graphics application (MS PowerPoint), spreadsheet applications (e.g., Microsoft Excel), financial reporting systems, and desktop publishing systems.

Education Requirements:


Bachelor's Degree or other equivalent degree program


Clearable Requirements:


Clearable for a DHS Public Trust, Level 6C



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