Help Desk Support Specialist

Posted Date 3 weeks ago(5/1/2020 4:47 PM)
Job ID
2020-3238
Location
US-VA-Arlington
Clearance Required
Yes
Other Clearance
DEA Suitability

Position Description

XLA is looking for a Help Desk Support Specialist to work at a government agency in Arlington, VA (metro accessible). 

 

Required Skills and Aptitudes:

  • Comfortable with Technology
  • Ability to communicate verbally and in writing
  • Ability to plan and execute work independently
  • Team player, well organized, self-motivated, hungry and quick learner
  • Good analytical skills
  • Ability to work collaboratively with contracting, financial management and relocation staff in;
    • Resolving issues and developing resolution recommendations
    • Developing system requirements and Office of Acquisition & Relocation (FA) application tools
  • Proficient in at least one of the following:
    • UFMS application, Momentum software or similar contract/financial management system
    • Federal contracting,
    • User helpdesk experience,
    • Broad technical skills (SQL, SharePoint, Excel, etc.)

Highly Desired Skills and Aptitudes:

  • Experience working with a variety of technologies including: SharePoint, SQL Microsoft Office suite.
  • Excellent communication skills (oral and written)
  • Experience in planning project tasks and time management
  • Ability to work independently
  • Ability to develop system documentation and user guides
  • Team player, well organized, self-motivated, hungry and quick learner
  • Excellent analytical skills
  • User helpdesk experience
  • Experience working collaboratively with stakeholders across multiple organizations in:
    • Resolving issues and developing recommendations
    • Developing system requirements and application tools
  • Proficient in:
    • UFMS application, Momentum software or similar contract/financial management system
    • Federal contracting
    • Federal Integrated Acquisition Environment
    • User helpdesk experience
  • Highly Desirable proficiencies:
    • DOJ UFMS
    • DEA UFMS
    • DEA Acquisition Policy
    • Intermediate to Advanced SharePoint
    • Intermediate to Advanced with SQL

Requirements

  • Must have a Bachelor's Degree and two years of relevant experience
  • Must be eligible to obtain and maintain a U.S. Government Security Clearance

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