XLA supports the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) to provide data analysis and process management support as a part of our overall program management support. Customer expectations are high; written and verbal communications with the customer organization occur daily, usually hourly. The team is expected to consistently meet all deadlines, which often include ad hoc requests and short timelines. You will be joining a high-performance team producing work products that have great visibility, so it is imperative that work products are of the highest quality possible, thorough and accurate.
The Data Analyst will adequately and consistently review all incoming written and non-telephonic complaints submitted to CPD and the DRIL, summarizing key points in each case, advising federal staff on the status, and tracking all cases. The Data Analyst shall monitor multiple internal IT systems and email accounts to identify new complaints and inquiries in real time. The Data Analyst will review and log all incoming cases into a case management system and conduct a preliminary review on the nature of the complaint/inquiry.
Bachelor’s Degree and two years of related experience; or an Associate’s Degree with three years of related experience; or six years of related experience if no degree.
Clearance Requirements- in order of preference:
Ice 6c DHS Public Trust
DHS or Component Public Trust
none (clearance is not required, but preferred)